Help customers identify unusually high energy consumption

90% of HEMS-equipped households stop checking their monitoring regularly after 3 months.

Most households with a Home Energy Management System are interested in key events in their energy consumption. Checking energy consumption regularly can be tyring though. And typical energy reports don't show highlights. Thousands of households analysed show that the majority of households can be engaged by notifying about unusually high energy consumption at the time it occurs.

The challenge: "Unusual" varies from household to household. MOOST takes care of the complexity with dynamic thresholds so you can inform your customers about unusually high energy consumption at the time it occurs.

Help customers understand unusual energy consumption events

Build engagement and trust for more customer lifetime value


Energy consumption


Anomaly detection

Calculated by MOOST


This use case enables you to trigger hyper-personalised messages when the most recent energy consumption is significantly higher than the average consumption of the last 14 days.

To wow your customers even further, we can add key devices that have contributed to the peak if disaggregated energy consumption data is available. 

Click actions

Depending on your system's set-up, we can enable different click actions:

  • Deep link into energy dashboard (recommended)
  • Standard open (default action, usually the home screen or notification center)

For customers who do not wish to be informed in the future, there is a "Don't notify again" button on every message for a granular opt-out.